Stake Responsible Play Policy
At Stake, we are committed to promoting responsible gaming practices for all users on our platform and in our community. Stake is dedicated to:
The prevention of underage gaming. Gaming under the age of 18 is prohibited.
Promoting gaming as a form of entertainment.
Empowering users to make informed decisions regarding the management of their gaming activities.
Connecting anyone who needs support with free and confidential help
Gaming Blocking Software
There are several software options parents or guardians can use to monitor or restrict access to gaming platforms, such as CYBERsitter or NetNanny .
Note: Stake is not responsible for the performance or quality of third-party software.
Understanding Gaming Harm
Social gaming can be an exciting and entertaining activity, but it also carries risks. While many enjoy gaming responsibly, for some it can lead to financial difficulties, addiction or emotional distress. Addiction can develop when individuals lose control over their gaming activities, chase losses, gaming beyond their means, or prioritize gaming activities over personal and professional responsibilities. The convenience of online platforms can make it easier to lose track of time and funds spent, increasing the risk of harm.
Signs of Harmful Gaming Habits:
Significant losses, sometimes causing debt, bankruptcy, or poverty.
The uncertainty can trigger mood swings, irritability, and emotional distress.
Prioritizing time spent on gaming instead with loved ones or social activities.
Difficulty stopping or reducing gaming activities, even when trying.
Trying to recover lost funds.
Taking bigger risks after a losing streak.
Lying or hiding gaming habits or behaviour.
Borrowing or relying on others to fund gaming.
Poor work or study performance due to gaming activities
Common Gaming Myths
At Stake, we believe that an informed user is an empowered user. Whether you are new to gaming or have been playing for years, it is worth taking the time to challenge what you think you know. Let’s debunk some of the most widely held gaming myths and explain the truth behind them.
Myth: “I almost won; I must be due for a win.”
Truth: “Almost” winning in no way means that a real win is just around the corner. Future outcomes are in no way influenced by previous outcomes.
Myth: “I have a feeling today is my lucky day. I just know I’m going to win.”
Truth: Hoping, wishing or even needing to win has absolutely no influence on the outcome on a game.
Product exclusion
Our product exclusion tool lets you take control of the products you can access on your account. If you'd like to restrict yourself from casino or poker, you can do so at any time.
This feature is made available with the following duration offering:
1 week
1 month
2 months
3 months
Indefinite
Submit your request to support@stake.eu or contact our live chat service.
Break in Play
Stake provides a Break in Play feature, which allows you to temporarily suspend your account for a defined period. This option is available to all customers at any time and is designed to support those who wish to step away from social gaming.
This feature is made available with the following duration offering:
1 day
1 week
1 month
How to Activate Your Break in Play
Log in to your account and navigate to the “Responsible Gaming” tab in the account menu.
Under the self-exclusion menu, select the “Break in Play” option and choose your preferred duration.
Confirm your selection to activate the break immediately.
Self-Exclusion
Self-Exclusion is a tool designed for individuals who feel that their gaming activities has become, or is at risk of becoming, harmful. By opting to self-exclude, you are requesting that Stake restrict your access to the platform for an indefinite period.
Who Should Consider Self-Exclusion?
Self-exclusion may be appropriate if you:
Feel that gaming is negatively impacting your financial, emotional, or personal wellbeing
Are unable to control your spend on gaming
Have been advised by a health professional, counsellor, or support service to cease gaming activity
Simply feel that a firm, structured restriction would be in your best interest
During a self-exclusion, access to your account will be suspended for the duration of the selected period. This feature is made available with the following duration offering:
Indefinite
How to Apply Self-Exclusion:
From your account, go to the "Responsible Gaming" tab.
Under the “Self-Exclusion” section, select indefinite exclusion period.
After completing all steps, click "Save" to apply these options to your account.
If you cannot process your self-exclusion due to technical or other issues, please contact our Customer Support team for assistance.
During a Self-Exclusion, the following conditions applies:
You are prohibited from creating new accounts in your name
Any attempt to circumvent your self-exclusion, when detected, will result in a self-exclusion
You will not be able to revoke your self-exclusion until a minimum of 6 months has expired
Your account will be prohibited from all marketing communications
For your protection, Stake recommends that you self-exclude yourself from any other social gaming platforms where you hold an account.
Request to Revoke Your Self-Exclusion
Following the expiry of a minimum period of 6-months, revocation may be considered subject to:
A formal request being submitted to our support team
Assessment of whether the grounds for the original exclusion have been adequately addressed
Satisfaction of any conditions or requirements set at the time of exclusion
Gaming Helplines
If social gaming stops being fun, or is causing stress, financial difficulty, or relationship problems, free and confidential help is available. You are not alone.
Game Quitters
A large international community with structured recovery programs and strong participation across Europe.
Website: https://gamequitters.com/
Internet and Technology Addicts Anonymous
Website: https://internetaddictsanonymous.org/internet-and-technology-addiction
Account Closure
Stake provides all users with the option to close their account at any time. We understand that individual circumstances and preferences change, and we respect the decision to stop using the platform.
You may wish to close your account for a number of reasons, including but not limited to:
Loss of interest — it no longer serves as an enjoyable or entertaining activity
Personal circumstances — changes in lifestyle, financial situation, or personal priorities
Alternative preferences — a preference to pursue other leisure activities
Submit your request to support@stake.eu
Reopening a Closed Account
Should you change your mind and wish to reopen your account, you may submit a request to our Customer Support team at any time.
Please be aware that the following conditions apply:
All account reopening requests are subject to a mandatory 24-hour cooling-off period from the time the account was closed.
Your account will remain closed and inaccessible during this period. Access will only be restored once the cooling-off period has elapsed and your request has been processed.
Stake reserves the right to conduct internal checks prior to making a decision to reopen an account.
Stake reserves the right to close your account(s) at any point in time, at our sole discretion.
Data Protection Notice
In connection with the responsible gaming measures described in this Policy (including Break-in-Play, Self-Exclusion and Account Closure), Stake or its authorized processors process personal data of users.
The legal basis for such processing is Article 6(1)(b) GDPR and, where applicable, Article 6(1)(f) GDPR (legitimate interests in preventing harm).
For full details of our data processing activities, please refer to our Privacy Policy available on our website. Users have the right to access, rectify and erase their personal data, as well as the right to object to processing, in accordance with applicable data protection law.